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Title: Order question Post by: Darth_Solidus on January 16, 2016, 09:35:19 PM So, I accessed my US account to check the status of my order and it said I had no orders pending, but I have a conformation email saying my order went through. Is it too early in the fabrication process for my order to show up or is this a genuine error? Any help would be appreciated!
Title: Re: Order question Post by: Dauntless Seven on January 16, 2016, 09:49:29 PM You really just have to contact US on this one as the Forum does not deal with anything related to the actual purchase of a saber or parts. We would just be guessing based on some previous experience. Please provide as much info as you can to them. Contact at [email protected] . Expect to wait for at least a few days prior to receiving an emailed reply. :)
Title: Re: Order question Post by: Darth_Solidus on January 16, 2016, 10:02:09 PM I appreciate the advice. I emailed US yesterday but was trying to cover all of my bases.
Title: Re: Order question Post by: Darth Slayvius on January 17, 2016, 07:42:04 AM Dude same thing happened to me and when they got back to me they said my order had been canceled so i had to re do it. I did it through paypal and somewhere something went wrong but i re ordered it and now it says status READY TO SHIP
Title: Re: Order question Post by: Darth_Solidus on January 18, 2016, 09:38:58 PM Just to give a quick update. I was contacted by Corey from Ultra Sabers and he said my account never went through when I made my order so using my email address, he tracked down my order and fixed my account. I can finally see the status of my order! I'm already impressed by the customer service here and am even more excited for my saber!!
Title: Re: Order question Post by: DarthScrub on January 18, 2016, 09:39:51 PM Awesome! Glad that was straightened out
Title: Re: Order question Post by: Darth_Solidus on January 18, 2016, 10:45:50 PM Awesome! Glad that was straightened out Thanks! I'm super pumped. Dark side point for you lol |